Has Uber’s dynamic pay cut into your livelihood?
Has Uber’s dynamic pay cut into your livelihood?
Uber’s dynamic pay system has left many drivers earning less, facing unpredictable shifts, and longer waiting times. A new collective action in the Netherlands is working to address these practices. WIE International wants Uber to provide transparency, stop the use of dynamic pay and provide compensation to drivers for their loss in income and the unlawful use of their data.
For more information on the claim and our organization, visit www.workerinfoexchange.nl.
how it works
Uber drivers have told us the algorithm has made your work increasingly difficult - more hours, more waiting, higher commissions but less pay. This collective legal action empowers Uber drivers to stand together for fairness, to demand justice and to secure redress. For more information on the claim, please visit our website.
2
Stay Updated
We’ll keep you informed by email as the case progresses through the Dutch courts.
Who's Bringing this claim?
Uber can be held to account. We've done it before.
Minimum wage + holiday pay
Worker Info Exchange won minimum wage + holiday pay for drivers.
Robo-firing challenged
Worker Info Exchange successfully challenged robo-firing — overturned in 2023
Non-profit, not a claims firm
Data experts, drivers, lawyers and researchers.
Minimum wage + holiday pay
Won for drivers - the landmark case.
Robo-firing challenged
Successfully overturned in 2023
Non-profit, not a claims firm
Data experts, drivers, lawyers and researchers.
More Details About the Legal Action
From 2020 onwards, Uber took advantage of the pandemic crisis to implement its “Upfront Pricing” model in the Netherlands, the UK and other European markets. The transparent, tried and tested model of paying drivers on the basis of time and distance was abandoned in favour of prices fixed by Uber in advance of every trip. In 2022, Uber went a step further in the UK by also making its commission variable, claiming this would better match driver supply with rider demand. In 2026, it also introduced dynamic commissions in the Netherlands.
But behind these promises, the new pay algorithm quietly shifted risk onto drivers while allowing Uber to increase its hidden commission, in some cases taking more than half of the fare.
As a result, Uber has massively increased its profits and doubled its share price. As financial journalist Hubert Horan wrote, Uber has become stunningly successful by “using algorithmic manipulation and other more extreme forms of market power to transfer wealth from workers to shareholders.” We say this is not only morally wrong, but also unlawful. Now is the time for drivers to take collective action to correct this injustice.
What The Research Found
A study by the University of Oxford and Worker Info Exchange looked at data from 258 drivers covering 1.5 million trips between 2016 and 2024. Since a form of Dynamic Pay was introduced in 2023, it found:
• Drivers' average gross hourly pay, before operating costs, dropped from around £22.20 to around £19.06.
• Uber's commission rose from roughly 25% to around 29% on average, and on some trips Uber retains 50% or more.
• Pay became significantly less predictable, and drivers reported more unpaid waiting time.
• Inequality among drivers increased: while a small minority benefited, most drivers — especially those working longer or more regularly — saw sharp declines
As one driver told us:
"They are robbing us and the customer."
Frequently Asked Questions
What is the claim about & why is this case being brought?
Uber’s use of a dynamic pay system — an algorithm that allocates work and sets driver pay in real time. The way Uber operates this is in violation of the EU General Data Protection Regulation (GDPR).
We argue that Uber's use of algorithmically set dynamic pay is unlawful under Article 22 of the EU General Data Protection Regulation (GDPR), which gives Uber drivers the right not to be subject to decisions based solely on automated decision-making, including profiling.
The introduction of Dynamic Pay by Uber has led to substantially reduced driver pay and increased commissions, has made work less predictable, and has led to increased wait times between trips. At the same time, Uber has substantially increased fares but has not shared the gains with drivers. Uber is not transparent about how the algorithm works. It is apparent that Uber has used driver historical data to train its algorithm to allocate work and set pay in a way that maximises profits for Uber while leaving drivers shortchanged.
This is not only unfair, but we also believe it is unlawful and drivers are entitled to compensation.
In addition, Uber has already been fined for transferring driver data to the United States between August 2021 and September 2023 in a manner that was unlawful. We believe drivers are also entitled to compensation for this breach of the law.
In summary, we are claiming for unlawful use of dynamic pay systems, breach of transparency duties, unlawful use of data for training algorithms, and unlawful transfer of driver data to the US. The case asks the court to decide that Uber’s Dynamic Pay system breaches fairness and transparency rules in the GDPR, and to make Uber pay drivers fairly and show how pay is calculated.
Join us so that we can collectively fight for compensation for lost pay due and to bring an end to Uber’s unlawful use of dynamic pay systems. For more information on the claim, please visit our website.
Which court is handling this case?
The claim is being filed before the Amsterdam District Court under the collective redress regime known as WAMCA (a Dutch collective action law). The Amsterdam court has jurisdiction because Uber's data processing entity is based in Amsterdam.
Who can join?
At the moment, Stichting WIE International is focusing on drivers from the Netherlands, Belgium, France, Germany, Poland, Romania and the United Kingdom who have driven for Uber at any time after November 2020. If you drove for Uber in another EEA country, you can still register and we will contact you if the claim is extended. For more information on the claim, please visit our website.
What is a collective action claim and who is running the claim?
A collective action claim is a claim brought by a representative organisation on behalf of a group of injured parties, also known as a “class action claim”.
The case is led by the independent non-profit foundation WIE International. This foundation works closely together with Worker Info Exchange, a UK non-profit that helps drivers analyse their Uber trip data. The legal proceedings are conducted by specialist lawyers in the Netherlands, where Uber is based (Ekker Legal and Birkway). For more information on the claim, please visit our website.
Does it cost anything to take part?
You do not have to pay anything upfront. WIE International will receive external funding for this case from Innsworth Capital Limited (Funder). If the claim against Uber is unsuccessful, you will not have to pay anything. If the claim is successful and drivers receive compensation, the Funder will be reimbursed for the costs of litigation and other costs involved in the action.
The Funder will also be entitled to receive a success fee in return for the risk it has incurred. WIE International will seek to have the costs and success fee paid by Uber. If that is not successful, these will be deducted from your compensation - but only if you receive any payment. The success fee amounts to a maximum of 25% of your compensation, or 22.5% if you are a member of a trade union that represents Uber drivers. For more information on the claim, please visit our website.
Will I definitely receive compensation, and how much might I receive?
No one can promise that. If the claim is successful either through a court judgment or negotiated settlement, you may receive compensation. But as a famous trade union leader once said: “if we fight we might not win; if we don’t fight we won’t win.” Join our fight for justice for Uber workers. For more information on the claim, please visit our website.
We seek compensation for the loss in pay after November 2020 that resulted from the introduction of Dynamic Pay. We also seek compensation for non-financial losses such as stress and anxiety caused by Dynamic Pay. The amount you might actually receive will be determined by judgment of the court or from a negotiated settlement with Uber. Costs of the litigation, paid by the Funder, and a succesfee may be deducted. The fee amounts to a maximum of 25% of your compensation, or 22.5% if you are a member of a trade union that represents Uber drivers. WIE will be fighting to get all workers who join the claim the best outcome possible.
Could Uber punish me for taking part, and will Uber know if I’ve joined?
It is very unlikely that we will need to reveal your participation to Uber. If we need to verify your identity or your status as an Uber driver, we will endeavour to do this through third parties, without identifying you to Uber directly. If we do need to identify you to Uber, we will always tell you beforehand.
If you also mandate us to submit Data Access Requests with Uber, we will of course need to disclose your identity to Uber as the DSAR applicant.
It would be unlawful for Uber to punish you for joining the claim. Data, employment and trade union law protect your participation. For more information on the claim, please visit our website.
When will I know the result?
Collective action cases take time, often several years. You'll receive updates from us on important developments in the case, key court decisions, and any settlement discussions.
Can I cancel my participation?
Yes. You may cancel your participation and withdraw from the agreement without giving a reason, by email. If you cancel before we file our court case, you have no further obligation to us.
If you cancel after that moment and the case is won or settled so that you receive compensation, you remain liable for the costs and the success fee, because we will already have incurred costs and taken financial risk on your behalf. Please also read “Does it cost anything to take part?” above, and our Participation Agreement.
