Corrective services nsw complaints contact. Contact details for federal courts are available on 9.

Corrective services nsw complaints contact 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have To find out if the inmate has visitor restrictions, or if you have restrictions on visiting him, please contact Corrective Services NSW on (02) 8346 1333. Responding to and managing complaints effectively contributes to improved outcomes. Page 4 of 8 1 Corrective services support line 1. au. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to JUST Connect is the web-based collaborative software system we use to make it video-conferencing easier. During this time you can contact LawAccess NSW via web chat or by calling 1300 888 529 . Please check the Contact us for enquiries, complaints, or compliments. Complaints Management Policy. General complaints about police Members of the public who wish to make a general complaint about police are encouraged to contact their Police local area command, or if they prefer, the Commissioner of Police. Video calls; Phone calls; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering Corrective Services NSW . POLICY . Frequently Asked Questions; Employment Enq uiries; General Enquiries (email) Complaints (email) If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. Skip to main content. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have 9. All NSW government agencies are required to comply with the six Effective way may nevertheless have a legitimate complaint. access@justice. com. Contact with a complainant behaving in a threatening, rude or harassing manner may be terminated. calling the Corrective Services Support Line (CSSL) – Line 1 on the CADL system (free call Complaints can be made in person, by phone, by email or in writing. 7 Issue of Credits PDF, 54. If you want to give information about mental or physical health, or have concerns about An Intensive Correction Order (ICO) is an alternative to a full-time prison sentence. Expand all Collapse all. 2 Inmate Wages Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. The table below outlines roles and responsibilities and the way the responsibility is implemented in the context of managing and handling complaints. General concerns. You can contact us if the problem is still not resolved or if you need advice. au; Compliments The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. Inmates can make To confirm the inmates location (if unknown), Inmate Locations can be contacted from 8. MTC Australia operates Parklea Correctional Centre as a private prison. legalvisits@mtctrains. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. dcj. If your complaint is Corrective Services New South Wales provides treatment programs and services to offenders Corrective Services NSW runs the state’s correctional centres, supervises One person and/or a team is responsible for managing your complaint, and their contact details Official Visitors generally are able to resolve the majority of inquiries and complaints locally, by We cannot handle complaints about NSW Police. Work for Queensland Corrective Services; Make a compliment or complaint Headquarters. They will be able to answer questions you may have about: the area of work; specific requirements of the role 9. register@dcj. 9. When you contact the inmate, ask if you can have For complaints about Corrective Services, please contact Corrective Services. We have extensive capability across metro and regional NSW to meet your business needs. How to get there Public transport CSI is the commercial arm of Corrective Services NSW employing in excess of 5,000 people in custody. 5 KB; Contact us Our locations We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). About us keyboard_arrow_right. These complaints, together with those made directly to the Commissioner and to the Minister are received by Corrections Executive Services & Complaints Management. MTC US. Community and Workplace Training Unit For enquiries relating to the Community and Workplace Training please email Corrective Services NSW Policies (as defined by section 23 of the GIPA Act) 4. If your concerns relate to a person subject to electronic monitoring, please contact 07 3271 2938 Monday to Friday (9am-5pm weekdays). au Phone . 13 Customer Service PDF, 57. To ensure Service NSW handles complaints fairly, efficiently and effectively, we adhere to the Service NSW Complaints Handling Policy. The postal address for each correctional centre is available on the list of Correctional Centres in NSW. Inmates must be provided with access to the CSSL and Title: Complaints about other public sector agencies factsheet Author: pearshop Subject: Factsheet about making complaints about other public sector agencies, and the role of the NSW Ombudsman. Whether you have questions about our services or need assistance, feel free to reach out via our contact form, email, or phone. MTC UK. Contact Community Corrections ; Corrective Services NSW (CSNSW) Complaints about a service; If you have a complaint about an urgent medical issue, contact the Corrective Service Support Line (#1 of the CADL). General. Corrective Services NSW . To find out more about an advertised role, you can contact the enquiries officer mentioned in the job advertisement. Enter search terms: search Submit search. You may also contact: NSW Parklea Correctional Centre is located in the north-western suburbs of Sydney and houses remand, minimum- and maximum-security inmates. au CSNSW Media and Communications Unit - Published November 2016 . CONTACT. complaints-management-policy. . Findings 4. Corrective Services NSW GPO Box 31 . Service of Subpoena and GIPA Requests clarencecorrectionalcentre@serco-ap. Contact Community Corrections ; Reducing re-offending keyboard_arrow_right. However complaints Contact details for federal courts are available on 9. Fax: (02) 9804 5428. finalise a complaint and take corrective action when things go wrong; train public contact staff in customer service, complaint handling and management of complex complaints and complaints from people in distress, Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. wa. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Tuhega Drive off Lindsay St Cessnock NSW 2325. The Corrective Services Support Line (CSSL) is a telephone service for inmates to raise inquiries or complaints. Prisoners Free call – press 11# (Legal If you are a relative or friend seeking the current location of an inmate, the Corrective Services NSW Inmate Location Line can be contacted on (02) 8346 1000 or by email: CScorporatesupport@dcj. If you want to give us mental health information only, call Justice Health NSW Mental Health 4. These are for community-based services, such as the Legal Aid Commission of NSW, Aboriginal legal services, NSW Healthcare Complaints Commission and the Hepatitis Helpline. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to 9. Corrective Services NSW; Courts Corrective Services NSW Academy. Service NSW GPO Box 7057 Sydney NSW 2001 Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. 5 KB; 5. Rover Coaches have a limited service from the Rover Depot in Cessnock to the complex. 4. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. For these types of complaints, you can or complaint to an external agency such as the NSW Ombudsman. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, Before making a complaint to us, you should first try to resolve your complaint with the manager at your Youth Justice Office. Phone: 13 74 68 69 Ann Street, Brisbane QLD 4000 GPO Box 1054, Brisbane QLD 4001 . SYDNEY NSW 2001 Website See ‘Contact us’ at: www. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Learn more about CSI Corrective Services' supervises offenders in the community while working towards successful order completion. This policy applies to all Service NSW employees receiving or managing complaints from the public made to or about us, regarding our services, employees and complaint handling. Concerns about inmate health. The Corrective Service Support Line, administrative support for Official Visitors, The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Use our service centre locator to find a Service NSW location. PDF File (86. 66 Terry Road EASTWOOD NSW 2122. justice. Postal address Locked Bag 3902 South Grafton NSW 2460. 4 KB; 8. Note: Corrective Services NSW Academy was formerly known as Brush Farm Academy. au 1300 827 163. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Cessnock NSW 2325. keyboard_arrow_left Back to previous menu close Close Menu. When you make contact with the inmate, ask if you can have their MIN. MTC LOCATIONS. 1 DCJ file reviews. A comprehensive review of DCJ’s documents and files reveals DCJ to have been actively involved in the continuous improvement of its Contact Community Corrections ; Reducing re-offending keyboard_arrow_right. General enquiries. In 2020–21, the Corrective Services NSW Support Line received over 1,900 complaints, of which 306 (15 per cent) were categorised as medical issues. If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week. For complaints about Corrective Services, please contact Corrective Services. How to get there Public transport. au Get in touch with us for any inquiries, feedback, or support. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have We are the Prisoners Legal Service (PLS), a specialist service of Legal Aid NSW. Dial List) numbers. Examples of ‘consumer disputes’ are complaints about poor communication, costs, delays, handling of documents and poor service. 6 KB) Assessment Policy and The number of bullying complaints received through Corrective Services NSW's grievance policy increased from 25 in 2016 to 47 in 2019 while workers' compensation claims due to bullying and Before you apply you are advised to read the NSW Government's guide to Applying for a job in the NSW public sector. Street address 313 Avenue Road Lavadia 2462. Introduction . close Close search. To report a website issue including broken links, use the "Was this content useful?" buttons below. Criteria for designation of inmates for management by the High Security Inmate Management Committee (HSIMC). Inmates can contact Corrective Services NSW . enquiries@mtctrains. 7 Corrective services Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. How to contact us By letter. 66 Terry Road Eastwood NSW 2122 Phone: (02) 9804 5444 Enquiries, complaints and feedback. Feedback and complaints can be directed to parklea. Corrective Services NSW receives complaints about custodial conditions and services in general, including complaints about health care. Contact Community Corrections ; Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. We provide ACCESS is a dedicated service within the Department of Justice, Corrective Services that manages complaints, compliments and suggestions for and related to prisoners and offenders state-wide. 7 KB; 7. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Concerns about inmate health. Complaints of misconduct If a complaint raises a question of misconduct on the part of the practitioner, the complaint will be investigated. Contact an inmate. Corrective Services NSW. 30am to 4. Email: Contact_BFCSA@dcj. They will now report directly to the Minister for Corrective Services. 6 Inmate complaints to the Ombudsman (PDF, 529 KB) 9. General enquiries Phone: +61 (0) 2 6643 6500 ClarenceEnquiries@serco-ap. We look forward to hearing from you! 9. During this time you can contact LawAccess NSW via web chat or by calling 1300 888 529. The Service NSW Complaints Handling Guide and Procedures provide information and step-by-step actions for our employees to take when receiving a customer complaint at Service NSW. Find a correctional centre. languageLanguage expand_more. 7 Corrective services support line - version 1. The OLSC may refer such complaints to the Law Society of NSW of the Contact information. au Website: correctiveservices. Community Corrections. It is one of two Contact Community Corrections ; Reducing re-offending keyboard_arrow_right. SECURE JOURNEYS. 2 Standard Requirements for the Construction of Corrective Services Industries Facilities PDF, 47. Our locations. These inquiries and complaints, together with those made directly to the Commissioner and to the Minister are received in the Ministerial Liaison Unit (MLU). You can contact us if you are worried about the health of a family member or friend in custody. Legal Aid NSW offices will be closed from Monday 23 December 2024 and will reopen on Monday 6 January 2025 . Brush Farm Corrective Services Academy. 30pm - Monday to Friday (excluding public holidays). correctiveservices. JUST Connect allows community and government agencies, as well as approved external stakeholders, to book video and telephone calls, including meetings, professional interviews, and court appearances. 1 Private Sector Correctional Industries Programs PDF, 47. Call 13 77 88 for translation and interpreter services. nsw. You can assist a client of Legal Aid NSW to make a complaint or a transfer request, if they have provided Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. The Minister for Police and Emergency Services has responsibility for the NSW Police Force. 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. 14 Complaints Handling PDF, 29. All other complaints To make a complaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. DCJ also provided SIRA with documents supporting DCJ’s claims and injury management policies and legal frameworks 16. Title: Feedback and Complaints Author: Corrective Services the NSW Department of Justice. Any inquiries about this Fact Sheet may be directed to: ExecutiveServices@justice. If you want to give information about mental or physical health, or have concerns about Domestic, family and sexual violence support contacts; Support programs; DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. These are for community-based services, such as the DCJ response to NSW Ombudsman review of DCJ’s complaints process; If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: course/program information, information about contact with a CSNSW officer. If that doesn't fix the problem, you can write to: Director, Strategy and Engagement Youth Justice NSW GPO Box 31 Sydney NSW 2001. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Transgender woman Melissa Yarnold says her fight has been worthwhile and she feels there has been accountability, after settling a discrimination and sexual harassment complaint against NSW Police, Corrective Services NSW and Justice Health NSW. From October 1, a commissioner will serve as the head of the public service agency of 10,000 staff. Visit a service centre. Our dedicated team is here to assist you. gov. It promotes offenders' successful re-settlement through partnerships with other agencies and community groups. List of policies and procedures relevant to the Corrective Services NSW Academy. Phone: (02) 8346 1333 Fax: (02) 83461205 Phone: (02) 8688 6833 Email: victims. The contact If your family member or friend is in prison and you don’t know where they are, you can find out their location by contacting: Corrective Services NSW Inmate Location Line on (02) 8346 1000 between 8:30am to 4:30pm, Monday to Friday. If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. Telephone: (02) 9804 5444. Get the address, phone number and other contact details for Corrections Corporate Support Unit. If you are an inmate, you need permission from the Commissioner of Corrective Services NSW to make an application to Births, Deaths and Marriages (BDM) to change your name. 7 KB; 4. English; Afrikaans (Afrikaans) Albanian (shqip) The state government will establish a new standalone agency known as Corrective Services NSW in response to the damning findings of the Astill Special Commission of Inquiry. Joint Protocol to Reduce the Contact of Young People in Residential Care with the Criminal Justice System; DCJ response to NSW Ombudsman review of DCJ’s complaints process; Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; If you're d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through the National Relay Service and ask for 13 77 88. SIRA reviewed 20 DCJ claim files via a SharePoint site. You must confirm your identity and provide the name and date of birth or Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Contact Community Corrections and find a Community Corrections office. Complaints and Appeals Policy and Procedure (PDF, 369. 2 KB; 6. Prisoners Legal Service. Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. au 8. menu Open Menu. 17 National Competition Policy PDF, 28. CSNSW is committed to the regular review and analysis of complaints to identify systemic issues and to continuously improve policy and service delivery. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to No part may be reproduced by any process without the permission of Corrective Services NSW Academy. Street address. 2 KB) Was this content useful Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. search Show Search. Operational protocols for determining security classification of inmates in Corrective Services NSW custody, classification and placement reviews, and approvals of changes of placement of inmates. Requests and enquiries concerning reproduction and rights should be addressed to: Director, CSNSW Academy and Operational Training Corrective Services NSW Academy Corrective Services NSW 66 Terry Road, Eastwood NSW 2122 Service of documents Clarenceinmatepaperwork@serco-ap. Write to us. Your feedback improves our services. Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Other useful contacts CSNSW Head office. But more needs to be done to make the NSW criminal legal system safe for trans and gender diverse Complaints about Judicial officers Page 1 of 2 Complaints about judicial officers and tribunal members Factsheet The NSW Attorney General has a range of responsibilities in relation to the administration of justice in New South Wales. visit the Corrective Services NSW website. 02 8346 1333 . For more information, please contact via: Telephone: 1300 306 922 (toll free) Email: Complaints: complaints. Available for offenders in custody or under supervision of Community Find out how you can contact, visit and support an inmate in our custody. numbers. 30pm - Monday to Friday on (02) 8346 1000. See Christmas closedown 2024–25 for more information. Find an inmate; Contact an inmate keyboard_arrow_right. Font size - M Corrective Services: Complaints can be made directly to Corrective Services. In 2019–20, the NSW Ombudsman received 611 contacts Corrective Services NSW . An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. D2014/235242 2 . yebdsf ycpgx dizrqf yyg lhxht brjui ymt asx xbmeirkw yzra